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MARVEL CALLER-ID SYSTEM
Marvel Caller-ID is a system that allows peson receving phone calls to identify the caller before answering the
phone and save historical data of all calls received and made.
Marvel is a multi-line Caller-ID system that sends your telephone's Caller-ID to a PC software program, which
receives and creates a database of all incoming and outgoing calls. It also detects the dialed digits for
outgoing calls.
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Benefits:
Know who's calling before you answer the phone
See who called while you were away
Display details such as address and location of the caller upon receiving the call.
Features:
Provides pop-up window displaying caller-ID information when call is received.
Tracks incoming phone calls, including caller name, number, date, time.
Announces the name of caller as soon as he calls.
Sounds a distinguished tone when an unindentified caller rings.
Marks unindentified callers in distinguished color.
Stores upto hundreds of thousands of calls to your database.
Generates different types of analytical reports about your database.
Displays detailed pictures, location map, address and others information on callers on request.
Applications:
Government Departments:
Police station, Civil Defence, Red Crescent and other Ministries can use it to identify callers reporting
accideents and to track malicious calls.
Businesses:
For a better customer satisfaction, all types of corporate and business house can use it to idenfity the calling
party and greet him by the name as soon as he calls to show more friendliness to your customers and display
basic information on them without bothering them to ask for it again and again.
Restaurants and Fast foods:
Home delivery restaurants can use to identify callers and display location maps of their customers as soon as
they call.
10 New ways your business can profit of Caller-ID:
1- Know who's Calling before you answer:
The name and number of the calling party is displayed before you pick up the phone to greet them. You decide
whom to talk to and when.
2- Enhance Customer Service techniques:
By showing you who is calling, Caller-ID prepares you to respond before you answer, then greet your customer
by name.
3- Cut down Order Response Time:
Retrieve files and other information for your clients as you pick up the phone to greet them.
4- Recognize Preferred Clients:
Know when your most important customers are calling. When you are away you will know they called; even if
they did not leave a message.
5- Eliminate Unnecessary Interruptions by Prioritizing Calls:
If you are busy and cannot answer....Do not worry; the caller's name and number are stored for later
use.
6- Recover Missed Opportunities:
Even the first time callers store time, date, name and number of calls while you are unavailable, even if they do
not leave a message.
7- Maximize Advertising Dollors by Tracking phone Inquires:
Who is calling? When are they calling? Where are they calling? Now you will know, even if they call after
working hours or over the weekend!
8- Improve Information Collection & Database:
Trace the name and number of the caller to the source. Use a cross check directory for addresses.
9- Segment your customers and future prospects:
Caller-ID can help any business develp list of current and potential customers by keeping call records with
dates and times.
10- Track Phone time with clients if you bill for Consultation:
Store caller’s name and numbers along with the date, time and length of call. Make billing in a snap!
System Requirements:
Marvel Caller ID devices
Windows 95, 98, Me, NT or 2000
DTMF Caller ID service provided by STC
Sound Card (optional)
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